> ## Documentation Index > Fetch the complete documentation index at: https://docs.agentvault.io/llms.txt > Use this file to discover all available pages before exploring further. # Identity and addresses > Save the name, contact details and addresses your agent fills into checkouts and sign-up forms. On the Identity and Addresses pages you save the name, contact details and addresses your agent fills into checkouts. Each takes about 2 minutes. The Identity page with First name, Last name, Email, and a Phone field split into Country code and Number, plus a Save changes button. The Identity page with First name, Last name, Email, and a Phone field split into Country code and Number, plus a Save changes button. Your agent fills each detail with a placeholder, and the real value is typed only on sites you have approved. ## Identity In the sidebar, under **Vault**, click **Identity**. Enter **First name**, **Last name**, **Email** and **Phone**. The button reads **Saved** for a moment. Your agent can now fill your name, email and phone into checkouts. It always uses the saved values, never unsaved edits. | Field | What it does | Default | Recommendation | | - | - | - | - | | **First name**, **Last name** | Fill name boxes, alone or together | Empty | Your name as it appears on orders | | **Email** | Fills email boxes at checkout | Empty | An inbox you check for order emails | | **Phone** | Fills phone boxes in any shape. At least 4 digits after the country code, and at most 15 digits counting the country code. Otherwise the form says which rule failed and does not save | Empty | Pick the **Country code**, then type the number | Below the form, the page says whether your number also fits US checkouts that split it into three boxes. ### Add another identity Add one when an agent needs a different email or phone, such as a work address. It is under **Other identities**. For example `work`: lowercase letters and digits, up to 16 characters. Fill in at least a name, email or phone first. It appears in your agent's token catalog straight away, under its label, next to your main identity, which is labelled `default`. Tell your agent which label to use. To remove it, click the trash icon, then **Delete identity**. Other identities table with one identity labelled work, showing a name, an email address and a phone number. Other identities table with one identity labelled work, showing a name, an email address and a phone number. ### Older phone numbers A phone saved before the **Country code** box existed may still be stored as the text you typed. Until you save it again, your agent's `phone` token fills that text unchanged, for example `5550100134` with no country code, rather than the international form `+15550100134`. To store it in international form: * **Your identity:** check **Country code** and **Number**. Fill them in if they are empty, then click **Save changes**. The button is active only after a change, so if both boxes already show your number, retype one digit of it. If you save other fields while both phone boxes are empty, the old number is removed. * **Other identities:** these cannot be edited. Delete the identity and add it again with the same label, typing the phone with its country code, such as `+15550100134`. Its tokens keep the same names, because they are built from the label. ## Addresses The Addresses page listing three addresses labelled card1, home and office, each with Tokens, Edit and delete actions. The Addresses page listing three addresses labelled card1, home and office, each with Tokens, Edit and delete actions. It is at the top of the **Addresses** page. Lowercase letters and digits, up to 16 characters. See the table below. **Apartment, suite, etc.** is optional. Every other field is required. The address appears in the list. Your agent can now fill this address by its label. To change it, click **Edit**, then **Save changes**. **Renaming an address replaces its tokens.** The label is part of every token for that address, so after you change it, tokens your agent saved with the old label stop working with `token_not_found`. Tell your agent to fetch its token catalog again. | Label | Use it for | | - | - | | `ship` | Where orders are delivered | | `bill` | The billing address your bank has on file | An address you type while adding a card is saved as `card1` or similar. You can rename it. Words the tokens already use, such as `id`, `addr`, `login`, `card`, `cvv`, an address part like `city` or an identity field like `email`, are reserved. The form refuses them, but shows only **That address could not be saved. Check the fields and try again.**, so pick another label. Your agent cannot see which address is linked to which card, so tell it the label of each card's billing address. **Billing details must match the card.** A shipping address in a billing form is one of the most common reasons a correct checkout is declined. To delete an address, click the trash icon, then **Delete address**. Check [Cards](/dashboard/cards) first: a card using it as its billing address is left without one. ## What happens when… | Situation | Why | What to do | | - | - | - | | A new site asks for approval | Your details fill only on sites you approve | Approve it. See [Destinations](/dashboard/destinations) | | A phone number is cut short | The box takes a different shape | Your agent should use the country code and national number tokens | | An address has no tokens | Its label is older than the current format | Rename it to lowercase letters and digits, then have your agent fetch its catalog again | | You paused all agents | Nothing fills until you resume | Click **Resume all agents** on [Overview](/dashboard/overview#stop-every-agent-at-once) | ## For developers | Token | Fills | | - | - | | `av_id__` | Your identity: `first_name`, `last_name`, `full_name`, `email`, `phone` | | `phone_country`, `phone_national` | The country code and the number without it | | `phone_area`, `phone_prefix`, `phone_line` | US three-box checkouts. `+1` numbers only | | `av_id_